Terms of service

Last updated: September 20, 2026

About these terms

These terms cover use of thelostfrequencyart.com and purchases from The Lost Frequency. The Lost Frequency operates this store, which is hosted on Shopify. By using the store or placing an order, you agree to these terms to the extent permitted by applicable law. If you do not agree, please do not place an order.

Questions can be sent to tf.art.industry@gmail.com. Our business contact details are available on the Contact information page.

Using the store

You must have the legal capacity to make a purchase, or have permission from a parent or legal guardian who is responsible for the purchase. Provide accurate contact, delivery and payment information, and use only a payment method you are authorized to use.

Do not use the site for fraud, unlawful activity, infringement, malicious software, unauthorized access or activity that disrupts the store or other visitors.

Products and artwork

We sell art and merchandise featuring The Lost Frequency designs. Current physical products are produced and shipped through Printful and Printify. Read each product description, size guide, material information and care instructions before ordering.

We aim to represent products accurately. Screen settings, lighting and printing methods can cause reasonable differences in color or placement. This does not excuse a defective item or a product that materially differs from its description; please contact us if something is wrong.

Prices, payment and order details

Product prices, available variants and stock may change before you order. The selected currency, applicable shipping charges, discounts and taxes collected by the store are shown at checkout. Review the final total before submitting payment. Any import charges not collected at checkout are addressed in our Shipping policy.

An order confirmation acknowledges receipt of your order. If a genuine listing error, unavailable item, payment problem or suspected fraud prevents us from fulfilling an order, we will contact you and explain the options. We will not substitute a materially different item or increase an accepted price without your agreement. If we cancel a paid order, we will refund the amount collected for the canceled items and any applicable associated charges.

Shipping, returns and refunds

Our Shipping policy explains production, delivery estimates, tracking and separate parcels. Our Returns & Refunds policy provides 30-day returns on unused merchandise, with customers paying change-of-mind return shipping, and explains how we handle faulty or incorrect items.

Contact us promptly before fulfillment to request a cancellation or address change. We will confirm what is possible at that stage. Nothing in these terms removes mandatory cancellation, return, repair, replacement or refund rights.

Copyright and artwork ownership

The original artwork and designs in The Lost Frequency collection are owned by The Lost Frequency. Printful produces and distributes products featuring our artwork on our behalf. We also use Printify as a production and fulfillment partner. These production and distribution arrangements do not transfer ownership of our artwork to Printful or Printify.

Buying a physical product does not transfer copyright or permission to reproduce the artwork, manufacture copies or use it commercially. Reproduction or commercial use requires prior written permission from The Lost Frequency, except where permitted by law. You may browse the site and use your purchased items for their ordinary intended purpose. Third-party names, logos and content remain the property of their respective owners. For licensing requests, email tf.art.industry@gmail.com.

Links and interactive features

Links to news coverage, videos, social platforms and other external sites are provided for your convenience. Those services control their own content and practices; a link does not make them responsible for your purchase from this store.

On-site games and interactive effects are for entertainment. Playing does not create an entitlement to a prize, discount or other reward unless a separate offer expressly states otherwise.

Privacy

Our Privacy policy explains how personal information is collected and used, including through Shopify and services that help operate the store. Please review it before sharing personal information.

Availability and responsibility

We take reasonable care to operate the store but cannot promise uninterrupted access or that every technical problem will be prevented. Please report an issue so we can investigate. We remain responsible for obligations imposed on us by applicable law. Nothing in these terms excludes liability that cannot legally be excluded or limits your mandatory consumer rights.

Changes and applicable law

We may update these terms by posting a revised version with an updated date. Updates apply prospectively; the terms in effect when you place an order govern that purchase, except where a change is required by law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Applicable consumer-protection laws, including mandatory rights in your place of residence, remain in effect.

Contact

The Lost Frequency
Email: tf.art.industry@gmail.com