Shipping policy

Last updated: September 20, 2026

Art made for your everyday. The Lost Frequency works with Printful and Printify to produce and ship our current merchandise and art products.

Made to order

Made-to-Order Shipping Times
Every item is printed and made just for you. Please allow 2-7 business days for production, followed by 3-8 business days for shipping within the US. International orders may take longer depending on destination. You'll receive tracking info as soon as your order ships. 
Most items are made after you place your order. Production happens before carrier transit. As a general guide, Printful typically takes 2–5 business days to fulfill an order, and Printify typically takes 2–7 business days to produce an item after submission to the print provider. Timing varies by product, provider, availability and order volume. These are estimates, not guaranteed dispatch dates. Business days exclude weekends and public holidays.

Shipping options, costs and delivery estimates

Available destinations, shipping methods and charges are shown at checkout for your selected items and address. Rates vary by product and destination. Any free-shipping offer applies only where shown at checkout.

Carrier transit begins after an item ships. Check whether a displayed estimate describes transit only or the full delivery time, including production. Faster shipping does not necessarily shorten production. If you need an item for a particular date, contact us before ordering.

Separate packages

Items may be produced at different facilities and arrive in separate packages, with different tracking numbers and delivery dates. A delivery notification for one package may not cover your entire order.

Tracking your order

We send a shipping confirmation to the email address used at checkout when shipment details become available. Follow the tracking link in that message or your order-status page. Tracking can take time to update after a label is created. If you cannot find your confirmation or tracking has stopped updating, email tf.art.industry@gmail.com with your order number.

Addresses and delivery problems

Please check your delivery address carefully before paying. Contact us immediately if it needs correcting; changes may not be possible once fulfillment has started. If a package is returned because an address was incomplete or incorrect, we will explain the available options and any additional shipping cost before arranging another shipment.

If tracking shows delivered but your package is missing, check the delivery location and with household members, then contact us so we can help investigate with the carrier and fulfillment provider. Report damaged packages, incorrect items or missing contents promptly and keep the packaging where possible.

International orders

International availability depends on the item and destination and is confirmed at checkout. Duties, import taxes or customs fees may apply. If these charges are collected at checkout, they will be shown there; otherwise, your destination may require payment on arrival. Customs clearance can affect delivery time.

Delays and your options

If we cannot ship within the timeframe promised for your order, we will contact you with an updated estimate and your options to accept the delay or cancel unshipped items for a full refund, as required by applicable law. Carrier estimates can change, and we will help resolve delayed or missing orders.

Returns and questions

We offer 30-day returns on unused merchandise. See our Returns & Refunds policy for eligibility, return postage and refund details. For shipping help, email tf.art.industry@gmail.com.