Refund policy

Last updated: September 20, 2026

30-day returns on unused merchandise

You may request a return within 30 days of receiving your item. For EU orders handled through Managed Markets, this window starts when the last item in the order is delivered. Items must be unused, unworn and unwashed, in their original condition, with tags where applicable. Please include the original packaging where possible and provide your order number or other proof of purchase. Our ordinary made-to-order merchandise is included in this policy.

If the last day of your return window falls on a weekend or public holiday, you may contact us on the next business day. Any longer period or additional rights required by applicable consumer law still apply.

How to start a return

Email tf.art.industry@gmail.com with your order number, the item you would like to return and the reason. We will confirm eligibility and provide the correct return address and instructions.

Please contact us before mailing anything. Do not send returns directly to Printful, Printify or the address on the original parcel unless we specifically instruct you to do so. Our fulfillment partners use different facilities, and the correct return destination may differ from the dispatch address.

Return shipping and fees

For change-of-mind returns, including an unwanted item or a size you selected incorrectly, you pay the return shipping cost. Use a trackable service and keep your postage receipt. We do not charge a restocking fee.

Original delivery charges are not refunded for change-of-mind returns, except where required by law. If the item is faulty, damaged or incorrect, we will arrange an appropriate solution and cover any return shipping we require.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us promptly if something is wrong, ideally within 30 days of delivery. Include your order number and a clear description; photos of the item and packaging help us resolve production or shipping issues with our fulfillment partners.

We will arrange a replacement or refund as appropriate and in accordance with your legal rights. Do not return a problem item until we give you instructions. This reporting request does not shorten any rights you have under applicable law.

Refunds

We will let you know when a returned item has been received and inspected and whether the refund is approved. Approved refunds include the price paid for the returned item and applicable refundable taxes, and are sent to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the credit. Where the law requires a faster refund or a different calculation, that requirement applies.

If you have not received a refund after the timeframe in your confirmation, contact us at tf.art.industry@gmail.com.

Exchanges and cancellations

For a different size or item, contact us to arrange an eligible return and place a new order. Replacement availability and current prices may vary.

To request cancellation or an address change, email us as soon as possible before fulfillment. Orders can move into production quickly, so we will confirm what can still be changed. Once an order has shipped, please follow the return process above. Your statutory cancellation rights remain unaffected.

Your consumer rights

This store policy is in addition to rights provided by applicable law. For eligible EU and UK distance purchases, this includes a statutory right to withdraw within 14 days of delivery (or delivery of the final item in an order, where applicable), subject to legal exceptions. You may notify us by email using any clear statement of your decision to withdraw. Statutory refunds include standard outbound delivery charges where required. Our 30-day unused-item return offer remains available in addition to those rights.